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Welcome on this Website dedicated to the [TO BE COMPLETED] brand/event (hereinafter the "Website"). Please read carefully these Terms of Use which govern the use of this Website (hereinafter the “Terms of Use”). By using this Website, you agree to these Terms of Use without reserve. For any request relating to your use of the Website, you may contact Us at the following address: [ADDRESS].


  1. Thank you for accessing (the "Website"). Please read these terms and conditions ("Terms") before using the Website which is operated by L’Oréal Malaysia Sdn. Bhd. whose business address is at No. 8, 13A & 15, Uptown 2, No. 2, Jalan SS21/37, Damansara Uptown, 47400 Petaling Jaya, Selangor Darul Ehsan ("L’Oréal"). By using the Website, you signify your acceptance of the Terms in consideration of which L’Oréal provides you with access. From time to time L’Oréal may modify the Terms. Accordingly, please continue to review the Terms whenever accessing or using the Website. Your use of the website following any such change constitutes your agreement to follow and be bound by the terms as changed. If at any time you do not wish to accept the Terms, you may not use the Website. From time to time L’Oréal may run competitions and promotions via the Website. Separate terms and conditions will be posted where applicable governing such competitions and promotions.



    While L’Oréal has endeavoured to ensure the accuracy of the information accessed via the Website, L’Oréal does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website.


  3. LINKS

    There may be links that will let you leave this Website or that will let you access this Website from third party sites. Linked third party sites are not under the control of L’Oréal and L’Oréal is not responsible for the contents of any such linked site or any link contained in such a linked site. Existence of links to other third party sites is not an endorsement by L’Oréal in favour of such site or the products or services contained in any linked site. To the extent that this Website contains links to or may be accessed from outside services and resources, the availability and content of which L’Oréal does not control, any concerns regarding any such service or resource or any link thereto should be directed to the particular outside service or resource.



    The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material ("Content") is protected by copyrights, trademarks and/or other proprietary rights. The Content includes both content owned or controlled by L’Oréal and content owned or controlled by third parties and licensed to L’Oréal. All individual articles, reports, and other elements making up the Website may be copyright works. You agree to abide by all additional copyright notices or restrictions contained in the Website.

    You may not use any of L’Oréal's trademarks or trade names without L’Oréal's prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks.

    You agree to notify L’Oréal in writing promptly upon becoming aware of any unauthorised access to or use of the Website by any party or of any claim that the Website or any of the contents of the Website infringes any copyright, trademark, or other contractual, statutory or common law rights of any party.



    You acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of the Website.

    Download is permitted by L’Oréal provided only that:

    (i) you make no more than one printed copy of such download and no further copies of such printed copy are made;

    (ii) you make only personal, non-commercial use of such download and/or printed copy; and

    (iii) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices. Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of the Website available as part of another website, whether by hyperlink framing on the internet or otherwise. The Website and the information contained therein may not be used to construct a database of any kind, nor may the Website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of the Website.



    If you use our Website, we may collect your IP address and your browser type for system administration and/or statistical purposes but without collecting any other individual information. A ‘cookie’ may be placed on your device in order to allow you to use the Website.

    A ‘cookie’ is a small piece of data which may be downloaded and stored by your device whenever you access the Website or related online facilities. Cookies allow L’Oreal to recognize your device while you are visiting our Website or related online facilities as a previous user but this does not enable us to collect any personally identifiable information from your device.

    We will mainly use cookies to track activity on our Website and to recognize you the next time you visit our Website and to display contents that may match your interests.

    Web browsers are usually set by default to accept cookies but you may easily change this by modifying the settings of your browser and/or your own device whenever viewing content over the internet. However, please note that should you choose to disable cookies, you may be unable to use parts of our Website and this may affect your enjoyment and use of our Website or online facilities.



    a) Social network icons. On our website we may use social networking icons and sometimes embed video content from websites such as YouTube. As a result when you visit a page with content embedded from for example YouTube or click on a social network icon, it will take you to a link to that social site which will present you with cookies from that site. We do not control the dissemination of these cookies and you need to check with the applicable third party website for more information.

    b) Flash Cookies. L’Oréal uses Flash files to deliver part of its content, such as Video Player, throughout the site. To improve user experience, local shared objects – or Flash Cookies as they are commonly known – are employed to provide features such as auto-resume and for saving your preferences. Flash Cookies are stored in your terminal much in the same way as cookies are, however it is not possible to manage them at browser level in the same way.

    How to disable Flash Cookies: The Adobe website provides comprehensive information on how to delete or disable Flash cookies, see for details. Restricting the use of Flash Cookies may affect your enjoyment of this site.



    The Website and the Content are provided "as is" excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. L’Oréal further accepts no responsibility or liability for functions contained on the Website and makes no warranties that the Website will operate uninterrupted or error-free or that defects will be corrected.

    L’Oréal does not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors or viruses, worms or "Trojan horses" and L’Oréal is not liable for any damage you may suffer as a result of such destructive features.

    L’Oréal shall not be held responsible for Content provided by third parties. L’Oréal is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the website.



    You acknowledge that your use of the Website, including the Content is at your own risk. If you are dissatisfied with the Website, the Terms or any or the Content your sole remedy is to discontinue use of the Website.

    In no event will L’Oréal, to the fullest extent permitted by applicable law, be liable to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even if L’Oréal has been advised of the possibility thereof, arising from your use of the website.



    You accept that L’Oréal has the right to change the content or technical specifications of any aspect of the Website at any time at L’Oréal's sole discretion. You further accept that such changes may result in your being unable to access the website.



    You agree to indemnify, defend, and hold harmless each of L’Oréal, its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of L’Oréal, its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against L’Oréal , its employees, representatives, suppliers, or agents is based on or arises in connection with:

    (i) your use of the Website;

    (ii) any breach by you of the Terms;

    (iii) a claim that any use of the Website by you

    (a) infringes any intellectual property rights of any third party, or any right of personality or publicity, or

    (b) is libellous or defamatory, or otherwise results in injury or damage to any third party;

    (iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of, the Website by you; or

    (v) any misrepresentation or breach of representation or warranty made by you contained herein.

    References in this section of the Terms to your use of the Website shall be deemed to include any use by a third party where such a third party accesses the Website using your computer. You agree to pay L’Oréal, its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim.



    Please refer to our Personal Data Protection and Privacy Policy Notice.



    Any information you transmit through this Website is subject to L’Oréal's privacy policy and remains L’Oréal’s property. You are prohibited from transmitting to or from this Website any unlawful, threatening, libellous, defamatory, obscene, inflammatory or pornographic material or other material that could give rise to any civil or criminal liability under law.



    L’Oréal does not represent that either the Website or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.



    If any provision of this Agreement is found to be invalid by any court having jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a continuing waiver of such term or any other term.



    The Terms are governed by the laws of Malaysia and the parties submit to the exclusive jurisdiction of the Malaysian courts.





    Your personal data including your name and contact details which you have provided to Kerastase by L'Oreal Malaysia Sdn. Bhd. (hereinafter referred to as "we" or "us" or "our") in this website ("Personal Data") will be recorded, stored and otherwise processed by us for obtaining your feedback in relation to our goods and services, advertising, marketing, communication, conducting market surveys, trend analysis, processing your membership application or registration under our loyalty program and our other legitimate business purposes ("Purpose").

    Please be informed that your Personal Data may be disclosed to our affiliates, service providers and relevant business partners such as public relations agencies, market research firms, advertising agencies (if any) for the Purpose and as permitted by applicable data privacy laws. In addition, you will appreciate that we are part of the L’Oreal Group which operates in multiple jurisdictions. Accordingly, access to the Personal Data may be granted to other entities within the L'Oreal Group and may be transferred out of Malaysia for their processing of your Personal Data for any of the foregoing Purpose, if required.

    You may request for access to or correction of the Personal Data or limit the processing of the Personal Data at any time hereafter by submitting such request to us via e-mail to Consumer Hotline ([email protected]) or telephone at 1300-222232. Please note that it will be necessary for you to provide all of the Personal Data, without which we will not be able to process the same for the Purpose including our obtaining your feedback. By submitting your Personal Data in this website, you consent to the processing and transfer (if required) of your Personal Data by us.



Maklumat peribadi anda termasuk nama anda dan butir-butir hubungan yang anda berikan kepada Kerastase oleh L'Oreal Malaysia Sdn. Bhd. (selepas ini dirujuk sebagai "kita" atau "kami") dalam laman web ini ("Data Peribadi") akan direkodkan, disimpan dan diproses oleh kami untuk mendapatkan maklumbalas anda berkenaan barangan dan perkhidmatan kami, pengiklanan, pemasaran, komunikasi, kaji selidik kelakuan pasaran, analisis trend, memproses permohonan keahlian atau pendaftaran anda di bawah program kesetiaan kami dan tujuan perniagaan sah kami yang lain ("Tujuan").

Sila ambil maklum bahawa Data Peribadi anda boleh didedahkan kepada anggota sekutu kami, pembekal perkhidmatan dan rakan perniagaan yang berkaitan seperti agency perhubungan awam, firma penyelidik pasaran, agency pengiklanan (jika ada) bagi Tujuan tersebut dan sebagaimana yang dibenarkan oleh undang-undang privasi data. Selain itu, adalah dimaklumkan bahawa kami adalah sebahagian daripada Kumpulan L'Oreal yang beroperasi di negara-negara lain. Oleh itu, akses kepada Data Peribadi anda mungkin diberikan kepada entiti lain dalam Kumpulan L'Oreal dan boleh dipindahkan ke luar Malaysia untuk pemprosesan Data Peribadi anda bagi mana-mana Tujuan yang disebut terdahulu, jika diperlukan.

Anda boleh meminta akses kepada atau pembetulan Data Peribadi anda atau menghadkan pemprosesan Data Peribadi pada bila-bila masa selepas ini dengan mengemukakan permintaan itu kepada kami melalui e-mel kepada Talian Perkhidmatan Pelanggan ([email protected]) atau telefon ke 1300-222232. Sila ambil perhatian adalah perlu untuk anda memberi Data Peribadi anda kerana tanpa Data Peribadi tersebut kami tidak dapat memproses Data Peribadi anda untuk Tujuan di atas termasuk mendapat maklumbalas anda. Dengan mengemukakan Data Peribadi anda di dalam laman web ini, anda bersetuju dengan pemprosesan dan pemindahan (jika perlu) Data Peribadi anda oleh kami.






Cookies are small text files stored on your device (computer, tablet or mobile) when you are on the Internet, including on L’Oréal Group’s websites. For more information, please consult the following links:



You can easily adjust the settings of your browser in relation of activation or deactivation of cookies. Please consult the Help Function of your browser if need be.

Many cookies are used to enhance the usability or functionality of websites/apps; therefore disabling cookies may prevent you from using certain parts of our websites/apps as detailed in the Cookie Table below.










Strictly necessary cookies












Strictly necessary cookies


Necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.










These cookies cannot be deactivated.


Functionality Cookies



Functionnal cookies


To provide enhanced functionality and personalization.


They may be set by us or by third party providers whose services we have added to our pages.




Some or all of these services may not function properly.



Session cookies


Session cookies enable the website you are visiting to keep track of your movement from page to page so you don't get asked for the same information you've already given to the site.


They are automatically deleted when you close your browser.







Every time you open a new web page the server where that page is stored will treat you like a completely new visitor.



Social media cookies


  • To share our content with your friends and networks through a range of social media services that we have added to the site
  • To join/like our pages using such social media tools.

They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.


Below you will find links to these social network policies :
Google +






You may not be able to use or see these sharing tools and join/like our pages using such social media tools.


Targetting & advertising cookies


Advertising cookies

They collect data to show you personalized advertisements. They also allow to limit the number of messages you will be exposed to. These cookies also allow us to measure the performances of our advertising campaigns, for instance the Sites visited before ours. 






• You will not be exposed to advertising messages coming from us. You might not benefit from the offers dedicated to our members.
• Or, the content of advertising will not be personalized. You will then have an offer less attractive to you.

   Targeting cookies  

To allow our advertising partners to build a profile of your interests and show you relevant adverts on other sites.

They work by uniquely identifying your browser and internet device.



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You will still receive advertising on our partners’ sites but it will not be targeted. 

Analytics and performance cookies


Analytics cookies


To count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.







We will be able to monitor and measure the performance of our site which may result in the offering of a lower quality experience.



Performance cookies


To count visits and traffic sources to measure and improve the performance of our site. To know which pages are the most and least popular and see how visitors move around the site.









We will not know when you have visited our site, and will not be able to monitor its performance which may result in the offering of a lower quality experience.